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These guidelines are tools and information that can help your business to better prepare for TrustSg accreditation. These are the areas that post most challenges to on-line merchants. It is important to include these areas as part of your on-line strategic plan.

Model Data Protection Code :
At often times, consumers are hesitant to transact online because of worries over passing on their personal information over the Internet. Therefore, businesses need to need to take measures to protect the customers’ personal data. By boosting the confidence of the consumers and gain their trust, this will nurture a profitable on-line market segment for your business.

This Model Code outlines the minimum requirements for the protection of personal information in the form of electronic data ("personal data"). This will assist organisations in developing and implementing policies and procedures to be used when managing personal data.

Download the Data Protection Code document (PDF version).

Risk Management Framework :
The Internet has brought immense opportunities and benefits to businesses. Along with these opportunities, we faced new challenges and risks.

Communicating and transacting online makes businesses more susceptible to on-line security. The treat of on-line security is one of the main reasons discouraging businesses and consumers to go the “e-way”.

To allay the fears and provide guidelines on precautionary measures to minimise risks, the National Trust Council (NTC) has developed the “E-Commerce Risk Management Framework” for B2C e-commerce merchants.

If you wish to have a quick look at to E-Commerce Risk Management Framework, please refer to the Frequently Asked Questions. This tool will be able to help you understand the management of e-commerce risk.

Spamming :
Addressing and understanding spamming issue is of utmost important for on-line merchant. Spam is a nuisance that is costly to the recipients who have to spend time to sift through their e-mails and delete them. One of the rising challenges faced with the advent of Internet communications is spam.

Here is an FAQ on spam to answer general queries for users to take note.

Policies and Acts :

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